When using an Android device to complete the connection process, you may need to change the “Avoid Poor Connection” or “Auto Network Switch” setting within your device’s Wi-Fi Advanced Settings. These settings are designed to block a weak internet connection and should be turned off during the provisioning process. Follow the steps below to ensure your device connects to the Sensi network:
• From the device home screen, select “Settings”
• Select “Wi-Fi” and open the menu
• Select “Advanced” or “Advanced Wi-Fi”
• Uncheck the box that says “Avoid Poor Connections” or “Auto Network Switch”
Go back into the app and begin the connection process again. Your device should now maintain a connection with the Sensi network until the thermostat can connect to your home Wi-Fi network in the next connection step.