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Keen and Ecobee Resynchonization
Keen and Ecobee Resynchonization

Re-pair your ecobee if the Keen app's temperature reading doesn't match up

Daniel Alesi avatar
Written by Daniel Alesi
Updated over a week ago

The temperature displayed at the top of your Home Controls screen should indicate the temperature your ecobee is reporting. If the number appears frozen and doesn't match your thermostat reading, there is most likely a synchronization error.

Our Dev team has received a report or two about this and recommends deleting/repairing the ecobee as an easy fix while we work to correct it. The best way to do this is: 

  1. In your app, tap the hamburger (three horizontal lines in the upper left) and choose Connected Devices.

  2. Tap the ecobee Thermostat to move to Device Information page.

  3. Then tap "Disconnect Thermostat" at the bottom of the screen. 

  4. Tap the three horizontal lines in the upper left again and navigate back to the Home Controls screen. You should be able to re-add the thermostat to your account, and the temperature reading should match the thermostat's moving forward.

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