Is the Smart Vent available internationally?
We currently ship Smart Vents anywhere in the US and Canada, andt we hope to expand internationally down the line!
How much does shipping cost?
Shipping is calculated based on the weight of an order, starting at $5 for orders shipping within the continental United States, and $10 for orders shipping to Alaska, Hawaii, and Canada.
What is your return policy?
You can cancel your order for a full refund any time before shipment, no questions asked. If you are not satisfied with your Smart Vents for any reason, you can return them for a refund within 30 days of receiving your order. A 20% restocking fee will be deducted.
If you are the original end-user or purchaser of Keen Home products and you are not satisfied with them for any reason, you may return them in their original condition within thirty (30) days of receiving the purchase for a full refund minus a 20% restocking fee. Only items that have been purchased directly from Keen Home’s website can be returned to Keen Home.
Devices must be returned in their original condition to be eligible for a refund. To initiate the return process, please complete our RMA request form.
Keen Home will cover the costs of shipping the returned items as well as their replacements if the devices being returned:
Were sent in error
If a Keen Home customer wants to exchange their Smart Vents for a different size or no longer wants their devices, they will be responsible for generating their own shipping labels and paying any shipping fees. A 20% restocking fee will also be applied.
Keen Home products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
If you have any questions about the information provided here, please email firstname.lastname@example.org