Keen Home

If your vent loses connection with the Hub there are a few steps you can try:

Power Cycle the Sensor: Unplug that room's Sensor from the wall for 10 seconds and plug it back in

Power Cycle the vent:Remove the battery pack from the ventTake care to NOT press the "reset" button on the vent, as doing so will require you to re-add the vent in the roomWait approximately 5 seconds and Re-insert the battery pack into the vent. When reinserting the batteries look for the LED next to the Serial number sticker:If LED flashes once: you should be all set, wait for the message to clearIf LED does not flash: Try a new set of batteries and check againIf LED continues flashing: This device has accidentally been reset and will need to be deleted from the app and added to the room again - <a href="http://help.keenhome.io/en/articles/3066287-how-do-i-reset-a-vent-and-reconnect-it">you can check these instructions here for help</a>

- Power Cycle the Sensor: Unplug that room's Sensor from the wall for 10 seconds and plug it back in
- Power Cycle the vent:Remove the battery pack from the ventTake care to NOT press the "reset" button on the vent, as doing so will require you to re-add the vent in the roomWait approximately 5 seconds and Re-insert the battery pack into the vent. When reinserting the batteries look for the LED next to the Serial number sticker:If LED flashes once: you should be all set, wait for the message to clearIf LED does not flash: Try a new set of batteries and check againIf LED continues flashing: This device has accidentally been reset and will need to be deleted from the app and added to the room again - <a href="http://help.keenhome.io/en/articles/3066287-how-do-i-reset-a-vent-and-reconnect-it">you can check these instructions here for help</a>

If you're still seeing communication issues please contact <a href="mailto:support@ecoventsystems.com" rel="nofollow noopener noreferrer" target="_blank">support@ecoventsystems.com</a> we'll figure out what's going on.